Senior Customer Success Manager

Head Hunter India

Posted 30+ days ago

Experience

8 - 10 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are looking for a dynamic Customer Success and Delivery leader to manage strategic global accounts while driving successful implementation, adoption, and growth of enterprise solutions.

This role combines strategic account ownership with hands-on delivery execution, ensuring strong client relationships, operational excellence, and measurable business outcomes.

Key Responsibilities

  • Own the end-to-end lifecycle of enterprise accounts onboarding, implementation, adoption, expansion, and renewal.
  • Act as a trusted advisor to senior client stakeholders and manage global account relationships.
  • Lead delivery governance, implementation activities, and issue resolution to ensure quality and timely outcomes.
  • Identify growth opportunities including upsell and cross-sell within existing accounts.
  • Collaborate with Product, Engineering, and Support teams for seamless solution delivery.
  • Monitor customer adoption, satisfaction, and performance metrics.

Desired Candidate Profile

Requirements

  • 8+ years in Customer Success, Delivery, or Program Management for enterprise SaaS solutions.
  • Experience managing large global accounts and complex stakeholder environments.
  • Strong communication, stakeholder management, and problem-solving skills.
  • Background in SaaS, Fintech, or enterprise product organizations preferred.
  • Exposure to trade finance processes or financial services domain is an advantage.
  • Agile , Trade Finance, ICC Guidelines , CAMS or relevant industry certifications are a plus.

Company Industry

Department / Functional Area

Keywords

  • Senior Customer Success Manager

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Head Hunter India

https://www.naukri.com/job-listings-170226040281