Senior Customer Success Manager

Sully.ai

Own the client relationship: build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs.

Lead outcomes: define success metrics, build adoption plans, and ensure our clients win

Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction).

Playbook building: Build the playbook for how we consult and support our highest value accounts

Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients

6+ years in client-facing roles serving C-suite / VPs / Directors, running high-stakes meetings and influencing outcomes.

You operate like an owner and take extreme accountability.

You re metrics-driven, prioritize relentlessly, and own results end-to-end.

Willingness to travel up to 20% for in-person client meetings and industry conferences

Master Sully s product, understand our client s clinical workflows, and build a point of view on what winning looks like for each strategic account.

Establish executive cadence: stakeholder map, success metrics, meeting rhythm, and a success plan for each of your accounts

Deliver at least one visible client win (adoption lift, workflow unlock, expansion path)