Senior Customer Support Specialist Uber Technologies

Employer Active

Posted 15 hrs ago

Experience

1 - 3 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What You Will Do:

  • Initiating outbound calling campaigns to different market places.
  • Maintain excellent interpersonal skills and professionalism while delivering best in class customer experience.
  • Apply critical thinking and creative problem solving skills to navigate high severity incident types.
  • Learn and master multiple knowledge base and contract management systems
  • Adapt to day/ evening/ weekend rotations. (Inc. Public Holidays)

Desired Candidate Profile

Basic Qualifications:

  • Previous experience in telesales
  • B2+ English (Spoken/ Written)
  • Good communication and working among a team.
  • Adaptability and self-discipline
  • Results-oriented and able to work with minimal supervision

Preferred Qualifications:

  • SQL/ Excel and analytical skills
  • Process improvement background

Company Industry

  • IT - Hardware & Networking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Senior Customer Support Specialist

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Uber Technologies


https://www.uber.com/global/en/careers/list/150176/