Senior CX Performance Specialist
Talabat
Employer Active
Posted 6 hrs ago
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Experience
5 - 7 Years
Job Location
Education
Bachelor of Science(Statistics)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
Senior CX Performance Specialist Compensation Dubai, UAEbr>
What You ll Do
- Provide data insights to support CX Operations and Policy teams in refining compensation strategies
- Analyze customer compensation behavior, identifying patterns of misuse or anomalies
- Conduct A/B testing and impact analysis on policy changes and compensation initiatives
- Quantify business impact of compensation programs on retention, frequency, and cost efficiency
- Track and report CX and compensation KPIs in weekly and monthly reviews
- Build and maintain dashboards for real-time visibility into compensation performance
- Ensure transparency of metrics across regions, highlighting risks and improvement opportunities
- Collaborate with policy, fraud, product, and finance teams to mitigate misuse and inefficiencies
- Support development of business cases and policy updates for compensation initiatives
- Deliver clear and actionable recommendations for balancing customer experience with financial goals
Desired Candidate Profile
Bachelor s or Master s degree in Business, Data Analytics, Economics, Statistics, or related field
Around 5 years of experience in data analytics, performance management, or business intelligence, preferably in e-commerce or CX roles
Advanced proficiency in Excel with experience handling large datasets
Strong knowledge of BI tools such as Looker or Tableau; SQL experience preferred
Familiarity with CX or financial performance metrics including refunds, retention, and order frequency
Strong analytical and problem-solving skills with ability to turn data into actionable insights
High attention to detail with ability to identify trends and anomalies in customer behavior
Strong communication skills to present findings to non-technical stakeholders
Proactive, organized, and able to manage multiple priorities in a fast-paced environment
Company Industry
Department / Functional Area
Keywords
- Senior CX Performance Specialist
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Talabat
Talabat, headquartered in Dubai, UAE, is the Middle East s leading on-demand food and quick commerce platform and a member of Delivery Hero Group. Since 2004, Talabat has expanded across eight countries, connecting millions of customers with restaurants, groceries, and local shops. Delivery Hero, listed on the Frankfurt Stock Exchange, operates in more than 70 countries worldwide. Together, Talabat and Delivery Hero continue to innovate in customer experience, compensation strategies, and digital commerce across the region.