Senior Dockhand

The Red Sea Development Company

Job Purpose

• A Supervisory team role working as a member of a 24/7 shift system to provide leadership to the team as well as supporting vessel berthing assistance and marina operational support.
• Good communication, personal presentation, and reporting skills are required, as is the ability to work night shifts.
• To provide clear communication and present clear reporting skills in the execution of the position, with the ability to problem solve and take initiative.
• Lead the dockside assistance for guest movements and assign visitor berthing, able to work without close management.
• Lead the response in respect to the safety of the marina and vessel assets in all emergencies.

Job Responsibilities

Pre-opening

• Support the on-the-job training of Jnr Dockhands.
• Strong maintenance and fault-finding focus, to support the creation of a snagging list of the marina prior to handover/acceptance of the marina
• Supporting scheduling creation and basic reporting functions.
• Supports the development of site-specific SOPs through the provision of feedback and adjustments, working with management to train improvements to the team.
• Any other duties, which may be assigned from time to time as directed by the Supervisor or Manager.
• Informs manager of any matter of concern to marina.
• Adopting a flexible approach towards working times as may be reasonably required to properly fulfil their duties.
• Ensure vessels in the marina are securely moored and protected from damage at all times, communicating with the Captains and crew as required.

Operational

• Assisting guests and crews with services as they may reasonably request.
• Leading the routine checks, cleaning, repair, and maintenance of the pontoons, marina workboats, and marina facility.
• Leading the cleaning and washing of vessels as per roster/operational requirements, ensuring adherence to SOP s and monitoring the use of company resources.
• Cleaning and tidying marina and jetties, removing litter from the sea, and emptying garbage bins.
• Managing the inventory, safe storage, and using the correct cleaning chemicals for the correct incidence, and following product instructions and usage procedures.
• Strong basic maintenance skills to support marina maintenance and show initiative in the action of repairs.
• Assess the cleanliness of the marina and proactively lead the cleaning and polishing of fittings and fixtures as required.
• Ensuring all public areas are clean, tidy, and presentable always.
• Driving club cars for passenger, luggage, and garbage duties.
• Daily, weekly, and accident reporting using diaries and administrative forms as well as adequate computer skills for the use of marina management reporting.
• Active involvement in all training programs and learning additional skills, championing the customer service training programs.
• Supervising and executing operations at marina fuel docks and fuel payment handling.
• Leading the dockhand team supporting the vessel movements, line handling, and rescue with own initiative.
• Driving of the marina workboat (with correct license and proven skills) to support berthing, emergency procedures, and any towing as required.
• Assisting at special events, exhibitions, and promotions.
• Championing all Health, Safety & environmental policies as well as all company guidelines. Ensuring that these are adhered to by all, reporting any variances to the marina management team.
• Able to apply the knowledge of RSG processes across to other marina, should it be required.
• Ensure all marina rules and regulations are followed, educating yacht crew as needed, supporting the proactive resolution of basic infractions, and maintaining details of these in reports to the manager.
• In times of poor weather will be scheduled for additional shifts, or alternatively, remain on call in case of emergency.
• Showing no restraint in order to save life or property in the event of an emergency, following company ERP and protocols.