Senior End User Support Engineer

Keolis.MHI

.Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warrantyRepairing minor flaws in hardware if not covered under the sameSupporting and assisting colleagues and working with other support groups and vendors for solving level two issuesDeveloping strategies, assisting with designs and applications, software testing, development, and up gradation with level two support for preventing technical breakdown in futureMonitoring and analysing the performance of upgraded system, keeping track of its performance, reliability, risks, and benefitsHelping network technicians for creating user end informative materials like brochures and leaflets, updating themselves on the latest IP policies, and other technical controlsHelping in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.KEY COMPETENCIESKnowledge RequiredGood verbal & written English communication skillsGood understanding of social media & should have active Social Media presence across key social media channels TW / FB etc.Has a good understanding of computer fundamentals Laptop/Desktop hardwareFamiliarity with Windows OS & user interfaceTop notch customer focus, chat etiquette and work ethicsAbility to handle asynchronous and multiple chat sessions simultaneouslyMust be a good team player, willing to collaborate and work with peers to achieve common business objectivesAdaptable someone who can deal with ambiguous situations and embrace changeAbility to work under pressure with calmness and composureStrong problem-solving and trouble-shooting skills using operational and diagnostic proceduresTechnically proficient to be able to understand, isolate the root cause and help resolve the issues reported on Social Media Platforms.Ability to take on shift work, holidays, weekends, and on-call responsibilitiesPerformed remote support administration via Microsoft Remote Desktop and Microsoft Management Console snap-ins.Implemented remote desktop software to multiple computer systems at different locations.MINimum QUALIFICATIONSMin.RequiredDesirableEducationBachelor s degreeMaster's degree in relevant fieldsExperienceExperience as End User SupportSkills / TrainingCertifications CompTIA A+/ N+M365 Identity & Access ManagementIntune/MDE/MS SharePoint/Patch ManagementJob Segment: Testing, User Experience, PLM, Network, Technical Support, Technology, Management