Senior Engineer- Application Performance Monitoring

First Abu Dhabi Bank (FAB)

Overall objectives

• To ensure end-to-end visibility of application health, performance, and user experience across critical business services.
• To implement and manage modern APM tools that support real-time insights, transaction tracing, and deep diagnostics of application behaviour.
• To support performance engineering, incident prevention, and rapid root cause analysis of application-related issues.
• To partner with DevOps, development, and infrastructure teams in creating a performance-centric culture backed by actionable telemetry.

Role Specific Responsibilities

• Implement, configure, and manage enterprise-grade APM tools across the application landscape.
• Build dashboards, alert policies, and SLA-based thresholds for business-critical applications.
• Enable distributed tracing and service maps to visualise and diagnose performance across complex dependencies.
• Collaborate with application owners and development teams to address recurring issues and improve code-level performance.
• Ensure seamless integration of APM tools with CI/CD pipelines and incident response workflows.
• Lead performance monitoring efforts during major application releases or seasonal peak loads.
• Conduct APM health checks and ensure consistent telemetry coverage across environments (dev, test, prod).

General Functional Responsibilities

• Maintain monitoring standards and documentation including runbooks, dashboards, and escalation guides.
• Assist in defining and tracking service-level objectives (SLOs) and service-level agreements (SLAs).
• Contribute to post-incident reviews and performance retrospectives to enhance visibility and reduce MTTR.
• Support automation of alert routing, event correlation, and ticket enrichment using observability data.
• Keep abreast of trends in application monitoring, including OpenTelemetry adoption and AI-powered diagnostics.
• Support out-of-hours performance troubleshooting during P1/P2 incidents as part of a rotating schedule.

Qualifications

Core competencies required

• In-depth experience with leading APM platforms such as Dynatrace, AppDynamics, New Relic, Instana, or Datadog APM.
• Strong understanding of distributed applications, microservices, container orchestration (Kubernetes), and service mesh technologies.
• Skilled in analysing transaction traces, identifying bottlenecks, and pinpointing slow database calls or code-level inefficiencies.
• Proficient in synthetic monitoring, real user monitoring (RUM), and load testing techniques.
• Familiarity with telemetry pipelines, correlation of metrics/logs/traces, and service-level indicators (SLIs).
• Capability to use data to produce baselines, detect anomalies, and support proactive performance tuning.