Senior Patient Admin Executive - UAE National Only NMC healthcare LLC

Key Accountabilities

• Managing Patient Experience 

• Staff Supervision and Training

• Scheduling and Workflow Optimisation

• Patient Safety and Care

Specific Responsibilities for this Role

• Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary. 

• Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments. 

• Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems. 

• Ensure payor eligibility verification.

• Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services. 

• Provide claim forms in case the patient wants to claim reimbursement.

• Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols. 

• Cater to the needs of all incoming patients (with or without appointments). 

• Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedure for booking appointments.

• Giving information to the respective doctor/nurse for the call backs. 

• Checking the emails daily, replying wherever required and to clear the respective dues if any. 

• Ensure operations are carried out uniformly according to the hospital policies and procedures.

• Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations. 

• Participate in the Hospital training programs.