Senior Executive - Investor Resale Management

Client of AW Connect

Job Title: Senior Executive - Investor Resale Management

Location: Dubai, UAE

Reporting to: Manager - Investor Services and Contract Management

The Senior Executive will support investor resale activities and address investor inquiries to foster positive relationships with stakeholders, ensuring a seamless and transparent investor resale experience.

Key Responsibilities:

• Manage investor resale activities, including change of ownership transactions, gifting, court orders, and musataha, ensuring compliance with procedures.

• Serve as the primary point of contact for investor queries, providing professional assistance and information.

• Collaborate with internal teams, developers, and external parties to facilitate successful resale transactions.

• Ensure settlements and documentation are accurate, complete, and adhere to contractual obligations.

• Resolve settlement-related issues promptly and ensure compliance with novation agreements.

• Maintain organized records of resale activities, settlements, and agreements for easy access.

• Prepare regular reports summarizing resale transactions and investor interactions for senior management.

• Foster positive relationships with investors, developers, legal teams, and internal departments.

• Ensure all transactions comply with legal, regulatory, and industry requirements.

• Perform additional tasks as assigned by the superior.

Key Performance Indicators:

• Customer satisfaction rating based on investor feedback.

• Transaction efficiency.

• Investor inquiry response time.

• Document management and record-keeping compliance.

• Process improvement initiatives.

Qualifications and Skills:

• Bachelor's degree in Business Administration/Investor Management; Master's degree preferred.

• 3-5 years of relevant experience.

• Proficiency in MS Office applications.

• Strong organizational and interpersonal skills.

• Attention to detail and accuracy.

• Problem-solving and time management skills.

• Excellent written and verbal communication skills.

• Ability to work independently and manage multiple tasks simultaneously.

Core Competencies:

• Execution & Delivery: Result-oriented, ensures operational excellence, and delivers best results.

• Accountability: Takes ownership of responsibilities and work output.

• Teamwork & Collaboration: Fosters trust and works collaboratively across functions.

• Effective Communication: Communicates clearly, timely, and responsively.

• Innovation: Encourages new insights and opportunities for success.

• Customer Service Orientation: Builds strong relationships by identifying and responding to customer needs.