Senior Executive (Tele Sales)

Aman

Makes outbound calls to customers who applied but didn t complete onboarding to assist them through the process and increase activation rates.

• Calls customers who signed up but haven t transacted to identify reasons and encourage usage of CF products.
• Engages dormant customers who stopped transacting to reintroduce product value and recover inactive accounts.
• Contacts eligible customers for limit increases to upsell and expand customer product usage based on eligibility.
• Maintains excellent knowledge of CF products and processes to provide accurate information and resolve customer concerns effectively.
• Identifies customer needs and objections during calls to tailor conversations that improve customer engagement and satisfaction.
• Logs all call information and updates call statuses accurately in the system to ensure reliable tracking and support follow-up actions.

• Experience 1-3 years
• Bachelor s degree in Commerce or equivalent
• Customer Centricity
• Strong Communication Skills
• Problem-Solving
• Operational Awareness
• Empathy & Listening
• Accuracy & Attention to Detail
• Accountability and Ownership
• CRM Systems
• Excel or Google Sheets