Senior Executive - Property Handover and DLP DUBAI PROPERTIES GROUP LLC

Employer Active

Posted 24 min ago

Experience

4 - 6 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Business Administration, Master of Technology/Engineering(Civil)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Prepare customer units as per prescribed standards before home orientation to ensure customer satisfaction.
  • Prepare accurate reports detailing the projected count of units ready for efficient decision making.
  • Ensure that each unit is meticulously prepared in accordance with the designated standards for the final key handover milestone.
  • Establish efficient communication channels with customer care teams, both digital and traditional, facilitating the exchange of handover-related documents and notifications such as O&M manuals, warranties, and as-built drawings.
  • Resolve customer snags within established timeframes and quality benchmarks.
  • Collaborate with contractors to monitor and coordinate snag correction activities, aligning them with action plans and ensuring the achievement of desired quality levels.
  • Coordinate and execute the handling of customer queries and complaints related to handover and defect liability periods, maintaining adherence to defined SLAs and KPIs.
  • Coordinate with all stakeholders to complete all properties registration on time and allow for smooth handover.
  • Adhere to quality procedures throughout the handover process, ensuring consistently high standards.
  • Compile comprehensive status reports through the gathering, analysis, and summarization of pertinent information; ensuring that reports are consolidated and proactively shared with Senior Management in accordance with specified requirements
  • Speed of snag correction/ rectification.
  • Compliance of handover processes in line with local laws and regulations.
  • Excellent customer experience, conflict resolution and problem solving

Desired Candidate Profile

  • Bachelor's degree in Construction Management/ Engineering/ Real Estate/ Business Administration; Master’s degree preferred
  • Professional certifications in property management/ project management, or related areas - (Property Management Professional (PMP)/ Certified Property Management (CPM)/ Project Management Professional (PMP)/ or LEED accreditation) – preferred
  • Min. 4-6 years’ experience in a real estate with atleast 2 year experience in property management, handover processes, and defect resolution.
  • Strong organizational and project management skills to oversee multiple tasks and priorities effectively.
  • Excellent communication and interpersonal skills
  • Be able to co-ordinate with internal teams, contractors, and customers.
  • Attention to detail
  • Problem-solving abilities
  • Be able to address challenges during the handover and defect resolution phases.
  • Familiarity with contracts, legal documents, and terms related to property handover and defect liability
  • Proficiency in relevant software and tools for documentation, reporting, and communication.
  • Proficiency in Ms. Office suite
  • Strong analytical Skills
  • Ability to work under pressure and manage multiple design projects simultaneously.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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DUBAI PROPERTIES GROUP LLC

Dubai Holding Real Estate

Jayanthi

PO Box 500272., Dubai Business Bay, Dubai UAE, Dubai, United Arab Emirates (UAE)