Senior Executive - Research & Insights

Dubai World Trade Centre

Employer Active

Posted 8 hrs ago

Experience

2 - 7 Years

Job Location

United Arab Emirates - United Arab Emirates

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Core Duties & Responsibilities

Fieldwork Survey Coordination

  • Coordinate face-to-face survey fieldwork across DWTC and DEC venues, including scheduling and supervising survey staff, providing on-site support, and resolving operational issues
  • Monitor fieldwork performance through daily target setting, analysis, and reporting
  • Conduct ongoing quality checks on collected responses; design and deliver training sessions for field researchers as required
  • Support administration of online and telephone surveys, including survey set-up, review of respondent lists, monitoring of response rates against targets, and progress reporting

Customer Experience (CX) Support

  • Extract event schedules and customer lists (e.g., organisers, exhibitors) from DWTC CRM systems to support survey planning and execution
  • Collaborate with commercial, planning, customer care and other teams to ensure accuracy and completeness of customer data, resolving any gaps or duplications
  • Manage survey design and deployment within platforms such as Qualtrics and Alchemer, including questionnaire programming, logic setup, integration of customer data, and distribution
  • Escalate customer complaints identified through surveys to relevant internal teams, ensuring timely resolution and feedback loop closure
  • Provide ad hoc research support to internal stakeholders, subject to priorities and available resources

Data Analytics and Reporting

  • Conduct qualitative data analysis, including coding and categorisation of open-ended responses, for regular and ad hoc reporting
  • Perform data cleaning, tabulation, visualisation, and interpretation of survey data
  • Contribute to the development and maintenance of dashboards and reporting tools aligned with business needs
  • Prepare clear, structured, and visually engaging reports and presentations with actionable insights
  • Apply technology and AI tools to streamline and enhance qualitative and quantitative analysis processes
  • Explore and recommend innovative research methods, tools, and technologies to continuously improve data quality, efficiency, and reporting

Administrative Responsibilities

  • Maintain up-to-date research databases, repositories, and archives
  • Coordinate the temporary survey staff in line with project requirements and budget, liaising with external agencies as needed
  • Ensure research projects follow sound methodological and operational principles, including appropriate sampling, accurate reporting, and confidentiality of data handling

Operating Environment

  • Predominantly office-based job requiring working longer hours on a computer, but could involve on-site supervision of survey fieldwork at DWTC or DEC venue
  • The role requires the ability to work effectively when under time bound pressures, deadlines and to deliver quick turn-around times
  • Occasional working over weekends as the role is linked with the corporate business cycle, particularly the Annual Event Calendar

Desired Candidate Profile

Formal Education

  • Bachelor s degree in marketing, Social Sciences, or a related field is required
  • Additional formal or informal training in Research, Customer Experience, or Data Analytics (e.g., postgraduate study, professional certifications, specialised courses) will be considered an advantage

Work Experience

  • 2-3 years of relevant professional experience in market research, customer insights, or fieldwork coordination
  • Proven experience coordinating or supervising teams of temporary or field-based staff (e.g., interviewers, surveyors, promoters)
  • Hands-on experience in survey administration (face-to-face, online, or telephone), with emphasis on quality assurance and achieving performance targets
  • Exposure to customer experience measurement and/or CRM systems preferred
  • Familiarity with survey platforms (e.g., Qualtrics, Alchemer) is an advantage
  • Experience in a market research agency or consultancy environment will be considered an advantage

Skills & Knowledge

  • Strong interpersonal and communication skills, with the ability to guide, motivate, and supervise field staff effectively
  • High level of organisational skills to manage schedules, resources, and operational requirements
  • Excellent stakeholder management, able to liaise confidently with internal teams and external partners
  • Strong attention to detail, ensuring accuracy in data collection and quality control
  • Ability to resolve issues on the ground quickly and independently
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word) for reporting and coordination.
  • Good understanding of data handling and reporting, with the ability to support survey analysis and reporting when required
  • Bilingual skills (Arabic and English) are highly desirable
  • Demonstrated initiative, accountability, and commitment to continuous improvement

Company Industry

Department / Functional Area

Keywords

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Dubai World Trade Centre

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