Senior Home Finance Advisor - Home Finance Emirates Islamic

Key Responsibilities

• Act as the primary point of contact for MBRHE customers throughout the financing lifecycle
• Provide clear and accurate guidance on home finance products, processes, and documentation requirements
• Address customer queries promptly and proactively provide updates on application status
• Enhance customer experience by simplifying processes and ensuring transparency

Application & Case Management

• Collect, review, and validate all required documentation as per approved checklists
• Log and process applications within the system, ensuring completeness and accuracy
• Submit cases to Credit and follow up until final approval and disbursement
• Track and manage application progress, resolving any bottlenecks or pending requirements

Stakeholder Coordination

• Liaise with internal departments including Sales Support, Credit, Operations, and Legal
• Coordinate with MBRHE and other external stakeholders to facilitate smooth processing
• Ensure timely completion of documentation, mortgage processing, and deal booking

Performance & Reporting

• Maintain accurate and up-to-date MIS for all cases
• Monitor turnaround times (TAT) and ensure timely progression of applications
• Provide regular updates to management on pipeline and performance

Compliance & Quality

• Ensure adherence to KYC, AML, and regulatory requirements
• Maintain high standards of accuracy, completeness, and documentation quality
• Comply with internal policies, SOPs, and Shari ah requirements
• Support audit readiness and minimize operational and compliance risks

Key Performance Indicators (KPIs)

• Monthly disbursement target (minimum AED 20M)
• Approval and conversion ratios
• Turnaround time (TAT) adherence
• Customer satisfaction scores
• Accuracy and completeness of submitted applications