Senior ICT Associate

International Organization for Migration

1. ICT Operations, Infrastructure, and User Support

• Lead and supervise ICT staff across Iraq and support the ICT Officer in managing nationwide ICT operations, infrastructure planning, and the implementation of mission-critical technologies.
• Lead the design, deployment, and lifecycle management of complex network and system architectures across multiple IOM office locations, ensuring scalability, security, and high availability of ICT infrastructure and services.
• Guide and support ICT staff in installation, configuration, and maintenance of connectivity solutions, including internet services, LAN/WAN infrastructure, Cisco Meraki appliances, VPNs, physical/virtual servers, and Azure-based cloud platforms specific to IOM Iraq operations.
• Manage secure access to cloud and on-premises storage, enforce encryption and access controls, and oversee data backup and recovery to ensure continuity across IOM Iraq.
• Track device health, performance, and usage via Meraki dashboard, Endpoint Analytics, and Intune reports.
• Maintain endpoint access to Azure Files and other repositories: configure mapped drives, enforce Azure Role-Based Access Control, and enable secure cross-platform file access.
• Maintain compliance of distribution lists and shared mailboxes with ICT naming standards across all Iraq divisions and RM units, including regular cleanup and dissemination of updated lists.
• Implement and integrate the Time and Attendance system across all offices in Iraq, ensuring appropriate access for programmes and the resource management unit.
• Enhance ICT ticketing systems to improve service quality, review reports to identify and address common issues, and ensure all user support requests are handled promptly and accurately, meeting SLAs and OLAs.
• Ensure an accurate and up-to-date inventory of ICT assets and software licenses.
• Ensure that the communication infrastructure and video conference systems are properly established and function smoothly.
• Ensure timely renewal of contracts and payments for internet connectivity and voice services.

2. ICT Governance, Cybersecurity, and Cloud Services

• Monitor and act upon monthly risk scans using Rapid7 VM for various system and network components, including application security and immediate intervention in the event of a network intrusion.
• Implement RSC policies and standards in compliance with NIST guidelines, coordinating with MENA RO and Amman Mission staff.
• Coordinate with IM staff to track and maintain security certification of all applications used in Iraq, ensuring compliance with Information Security, Risk Management, and NIST standards.
• Establish, maintain and ensure adherence to ITIL and NIST-based ICT standards, including service management frameworks and processes.
• Migrate and maintain mission-critical applications and servers from on-premises to Azure cloud-based infrastructure.
• Collaborate with IM, enterprise architect, information security, cloud services, regional ICT officers, and application teams to create a seamless digital workplace.
• Contribute to the development of cost proposals for ICT services, participate in technical evaluations, and monitor service contracts and SLAs.

3. Strategic Engagement, Training, and Knowledge Sharing

• Participate in global ICT working groups and Mission committees to enhance ICT roles and standards across IOM.
• Conduct training sessions and webinars for ICT and IM teams on newly implemented technologies and procedures.
• Disseminate advisories and guidelines on ICT best practices to all mission staff to promote knowledge management.
• Provide global security awareness training and webinars to all users across Iraq, in coordination with the Global Information Security and Risk Management team.
• Any other tasks that may be assigned.