Senior Identity And Document Compliance Program Manager

Uber

What Youll Do

• Partner with regional compliance and safety operations to stay on top of any regulatory changes that may impact our business
• Oversee identity verification process by owning key scorecard KPIs on processing accuracy, processing speed, cost, process automation and fraud detection
• Work cross functionally to kick off improvement and back to health plans when any KPIs under-perform
• Own all communications to regional stakeholders and leadership on business health
• Work closely with operations and product to identify and deploy automations
• Conduct regular process deep-dives to ensure there are no gaps in the process
• Build long term strategy for EMEA Identity based on regional inputs and priorities
  
  

Basic Qualifications

• Minimum of 5 years of experience
• Ability to operate in a fast paced environment
• Ability to manage and influence multiple cross functional teams
• Demonstrated experience in managing large scale projects
• Ability to work independently with little supervision
• Exceptional communication skills to work effectively with EMEA Ops and CommOps leadership
• Previous experience of working across multiple geographies
  
  

Preferred Qualifications

• Advanced data analytics skills including SQL
• Previous experience working in a matrix organisation
• Previous experience of working with Product and Engineering for solutions design