Senior Implementation Engineer

Trufla

Description
Think insurance is boring? Think again.
Trufla Technology is a multinational Canadian company and the first of its kind we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API s, Trufla provides a 360 digital strategy for brokerages and reimagines the way their customers interact with insurance.
Trufla is leading a digital revolution that will transform the insurance industry! We re growing fast, and we re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.
It s our goal for Trufla to be the BEST place to work . A great corporate culture is one of our top priorities.

About You
As an Implementation Engineer you will be responsible for completing the more technical tasks that are required in the process for implementing clients onto our products. As a more experienced member of the team, you don t mind rolling up your sleeves to take on the tougher challenges and sharing the load that is on the Implementation Coordinators when the need arises. As this role is in part client facing, strong interpersonal and communication skills are required and a commitment to delivering the highest level of client service. This means you are a person who LOVES building strong relationships with new clients and developing an understanding of their needs. We will rely on you to contribute to improvements for the implementation process and help resolve any onboarding obstacles to offer the client the best experience possible.
As a member of the Client Success Implementation Team, you will work directly with our product teams; this includes a mix of developers, QC, UX/UI, business analysts and our product owners. We like to think we are a fun group, so a sense of humor is always a benefit to bring to the table. In terms of technical knowledge, you need to have a solid foundation; we are willing to work with the right individual to grow their knowledge base to be truly successful in this role. Your long-term goal is likely focused on earning your way onto one of our product teams, this is the perfect role to learn our products and prove your skills.
Job Responsibilities
• You will be assigned deliverables/tasks by the Implementation Coordinators and Project Managers that are required to successfully onboard clients to our products
• Complete the technical and development tasks required to implement our products quickly and with the highest level of quality
• Provide technical assistance to the Implementation Coordinators and Project Managers when they are facing technical difficulties with the implementation process
• Act as the liaison with the product teams to coordinate any technical task that are required for product implementations
• Properly document and escalate issues that cannot be directly resolved by the Client Success Implementation team to the appropriate product team for action
• Provide Implementation Coordinators with ongoing education and training of Trufla products.
• Collaborate with internal resources to provide accurate solutions to customer issues
• Occasionally respond to client questions when Implementation Coordinators require a more technical explanation
• Contribute to implementation process improvements; Evaluate and resolve onboarding obstacles with other members of the team.
• Document technical knowledge and provide ideas to the Implementation Team Lead for future enhancements
• Develop a deep understanding of Trufla s products by participating in product planning sessions, learning new functionality and features as they are developed, and staying on top of ongoing product updates
Job Qualifications
• 2+ years experience in similar role, preferably within a marketing agency, technology/software company or professional services firm
• Willing to shift regular work schedule to support clients in various time zones
• Proven track record working with client and internal relationships
Strong understanding of:
• MySQL & Django
• HTML/CSS
• JavaScript
• Data processing
• React
• Linux Operating System
• Shell scripting
Familiarity with:
• JIRA
• AWS Cloud Services
• Apple Developer Program
• Google Play
• Docker Containers
• CI/CD (preferably Gitlab or GitHub)
Nice to have / Willing to learn:
• Python
• NodeJS
• Angular
• Git Version Control