SENIOR INTERNATIONAL PATIENT RELATION REPRESENTATIVE King Faisal Specialist Hospital & Research Centre (Gen. Org.)

Provides specialized medical care for international patients, collaborating with multidisciplinary teams to design and implement comprehensive treatment plans.

Essential Responsibilities and Duties

• Leads and oversees the international patient relations team, setting performance goals and standards.
• Handles escalated patient inquiries, complaints, and special requests with sensitivity and professionalism.
• Develops and implements patient satisfaction surveys and feedback mechanisms tailored to international patients.
• Analyzes survey results and feedback data to identify trends, root causes, and opportunities for service improvement.
• Designs and delivers training workshops and coaching sessions for patient relations staff on communication best practices.
• Collaborates with marketing and communication teams to develop outreach campaigns and informational materials.
• Maintains and updates a comprehensive knowledge base, information guides for staff and patients.
• Coordinates with clinical and administrative departments to resolve interdepartmental service issues swiftly.
• Follows all Hospital s related Policies and Procedures.
• Participates in self and others' education, training and development, as applicable.
• Performs other related duties as assigned.