Senior IOS Technician

Midis Group

Main Duties and Responsibilities

• Provide hands-on advice and technical support and ensure that customers get swift resolutions to technical problems of every kind
• Perform diagnostic tests on all Apple products to identify, evaluate and isolate problems
• Analyze, troubleshoot and repair technical issues in accordance with Apple system and guidelines
• Assess system configuration and software updates so that hardware resources can be used effectively
• Manage efficiently the allocated repair jobs and preparation of refurbished iPhones keeping job tickets updated and notifying clients on job progress
• Process walk in jobs on site or return to Apple when necessary
• Handle large volume or multiple small volume retailer accounts
• Manage Apple spare parts and inventory while testing, sorting and organizing salvaged parts and devices
• Support the launch of new applications, services and tools
• Maintain cleaned and organized workstations, equipment and tools
• Maintain a proper documentation of repair issues and resolutions
• Train clients on Apple software and hardware if necessary
• Support the Customer Service Representatives on technical issues and technical feedback to customers
• Handle customers, if required, during shortage of reception staff or high volume of walk-in customers
• Prepare and submit periodic reports to management
• Stay updated on all Apple s articles and service news
• Train new IOS technicians
• Oversee the IOS Technicians and report any issue to the Direct Manager/Supervisor