Senior IT Business Analyst Customer Experience Group

We are growing! We are currently looking to hire a Senior IT Business Analyst for our office in Tunisia where you will be based.

Who we are:

Founded in 2006, today, we re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world s most iconic premium and luxury brands.

What you will be doing

You will join a dynamic and fast-paced environment and work under the authority of CXG CTO and report to our Product Manager.

The Senior IT Business Analyst communicates with the business users of all the systems to understand their needs. Those users produce 'requirements' which clearly state the business needs and aligns with business processes. These requirements are used by the IT team or an external supplier to build or modify the system. While the system is being built, the senior IT Business Analyst deals with issues and questions, in addition to supporting the business in implementing the required changes to make effective use of the new or existing system. The senior IT Business analyst also leads the team of BAs and supporting their daily work.

Here, passion, integrity and a can-do attitude are always top of mind. Your daily tasks will involve:

• Define scope and manage requirements for gathering process for larger initiatives as needed, including business workshop facilitation and roadmap development. This will involve working with business stakeholders, product manager and project manager to manage the development backlog and timelines.
• Engage with colleagues across various departments to identify system integration points and dependencies, in addition to developing high level solution proposals for these integrations. This includes identifying and scoping master data, reporting, access, and provisioning requirements.
• Define and document requirements to the highest standard, including business architecture diagrams, use case definitions and as-is/to-be process and flow charts definitions.
• Act as team leader for BAs team, oversee their work, set priorities and review their day-to-day activities on projects.
• Act as the Subject Matter Expert and the Product Liaison to the Tech/Dev and QA teams.
• Oversee the testing and quality assurance of applications, ensuring they meet performance, security, and usability standards.
• Collaborate with QA teams to resolve defects and issues promptly.
• Provide training and support to systems support specialist and/or end users, addressing questions and issues related to business applications.
• Work within agile style reporting projects under direction of the Product Manager.
• Effectively manage stakeholders, subject matter experts, executives, and other internal groups through effective written and verbal communication.
• Manage change: working side by side with Product Manager to implement new ideas effectively within the company strategy, influence decisions and change management through collaboration, leadership, and a customer-focused approach.