Senior IT & Cybersecurity Managed Services Manager
SSC Egypt
Posted 30+ days ago
Send me Jobs like this
Experience
10 - 12 Years
Job Location
Education
Bachelors in Computer Application(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Role Overview
A senior, hands-on IT & Cybersecurity Managed Services Manager responsible for independently solving complex technical issues, managing enterprise clients, and leading end-to-end service delivery. The role requires a professional capable of troubleshooting, managing escalations, leading a technical team, handling vendors, and presenting executive-level reports with clarity and maturity.
Key Responsibilities
Act as L2/L3 escalation authority and personally resolve critical IT and security issues
Perform hands-on troubleshooting of network, firewall, security, and infrastructure incidents Lead IT & Cybersecurity Managed Services operations ensuring SLA and KPI compliance Manage and mentor a team of up to 10 engineers
Handle enterprise client interactions with professionalism and ownership
Independently create and present monthly executive-level service and security reports Lead service transitions, operational projects, and continuous improvement initiatives
Manage vendors and third-party partners, including escalations and performance reviews
Mandatory Technical Expertise (Hands-On) Networking L2 & L3
Enterprise switches and routing
VLANs, Trunking, STP, Inter-VLAN routing OSPF, BGP fundamentals, NAT, QoS
Network performance and packet-level troubleshooting
Firewall & Network Security (Expert Level)
FortiGate Firewalls Mandatory Policy and NAT troubleshooting IPSec / SSL VPN
UTM (IPS, Web Filtering, App Control) HA (Active-Passive / Active-Active)
Traffic flow debugging and log analysis
Desired Candidate Profile
IT & Cybersecurity
Active Directory, Microsoft Exchange
Server infrastructure (on-premises and cloud) SIEM, EDR, NDR, DLP, SOC operations
Vulnerability assessment and remediation tracking ITIL Incident, Problem, and Change Management
Reporting & Client Governance
Prepare monthly executive dashboards and reports covering: SLA and KPI performance
Incident and RCA summaries
Security posture and risk trends Service improvement roadmap
Lead service review and governance meetings with senior stakeholders
Required Certifications Mandatory / Strongly Preferred
Fortinet NSE 4 / NSE 5 / NSE 7 Cisco CCNA or CCNP
ITIL Foundation
Preferred (Value Add)
Fortinet NSE 8
CompTIA Security+ CEH
Microsoft (Windows Server / Azure) PMP or PRINCE2
Ideal Candidate Profile
7 10 years of hands-on enterprise experience Technically strong and client-mature
Capable of working independently with minimal supervision
Comfortable owning issues, people, vendors, and outcomes
Able to communicate technical topics clearly to executive stakeholders
Employment Type
Full-time
Application Process
Submit a detailed resume and relevant certifications to [insert email or application link]. Shortlisted candidates will be contacted for technical and leadership interviews.
Company OverviewArabia is a leading provider of IT and Cybersecurity Managed Services, delivering enterprise- grade solutions that ensure operational excellence, security resilience, and client satisfaction. The organization values technical expertise, accountability, and continuous improvement in every engagement.
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- IT Software
Keywords
- Senior IT & Cybersecurity Managed Services Manager
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Similar Jobs
IT Manager
Confidential Company
- 12 - 20 Years
- Riyadh - Saudi Arabia
General Manager – Business & Technology (IT Infrastructure & Security)
onQloud Technologies LLC
- 12 - 18 Years
- Dubai , Sharjah - United Arab Emirates (UAE)
IT Operation Manager
Confidential Company
- 5 - 10 Years
- Dubai - United Arab Emirates (UAE)
IT Manager
Confidential Company
- 13 - 18 Years
- Sharjah - United Arab Emirates (UAE)
Technical Manager – onQloud (Cloud, Infrastructure & Security)
AL NAJMA AL MAROFAH COMPUTER TR.LLC
- 8 - 12 Years
- Dubai - United Arab Emirates (UAE)