Senior IT Operations Associate

WFP

ACCOUNTABILITIES/RESPONSIBILITIES:

• Manage and coordinate a team of IT support staff including the capacity building of staff, to ensure individual and team objectives are met in compliance with all relevant regulations and policies.

• Provide training and advice to clients and end users of IT services, understand and resolve issues and ensure IT policies, procedures, systems and tools are correctly applied to assist WFP staff in conducting their work.

• Coordinate the collation of a range of complex data, conduct data analysis, including the impact of changes, and support the development of accurate reports in order to identify and recommend solutions.

• Oversee the maintenance of systems and hardware by junior technology assistants to ensure technology is running effectively for WFP staff.

• Develop and deploy a variety of documentation and equipment for use by WFP staff to ensure staff have access to the required IT services and products.

• Manage the implementation of new standard applications in order to provide WFP staff with the tools they need to perform effectively.

• Work with groups in IT service delivery and other staff to understand needs and support the development of integrated IT support services.

• Provide support to users, log and analyse all requests for support in accordance with standard processes, to support staff to deliver their services.

• Support the development and implementation of plans for the delivery of a full range of IT services and improvements to methods and processes in order to meet operational

• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

• Support Process digitization: Identify opportunities to convert manual or paper-based office processes into efficient digital workflows, implementing corporate-approved tools to streamline operations while complying with WFP IT standards.

• Contribute to improved data management by promoting digital data collection and enabling timely, accurate reporting.

• Facilitate user adoption of digital tools by providing training, guidance and ongoing support to ensure effective use of systems.

• Coordinate with business units and IT stakeholders to align digitization activities with operational needs and WFP IT standards.

• Ensure cybersecurity and information security in the CO by ensuring compliance with WFP cybersecurity requirements, implementing basic risk-mitigation measures, promoting user awareness, and reporting incidents in line with established procedures.

• Ensure all IT solutions and operating practices in the CO align with WFP HQ IT policies and standards, including the use of approved corporate systems and timely coordination on exceptions or local requirements.