Senior IT Specialist

Fixed Solutions

Technical support: Provide support for both local and remote users, diagnose and resolve complex technical issues with hardware, software, and network infrastructure.

System maintenance: Install, configure, and maintain servers, operating systems, and other IT systems. Monitor system performance and implement upgrades or patches as needed.

Network management: Manage and troubleshoot network hardware (including firewalls), software, and services like email and VPNs to ensure optimal performance and security.

Security and compliance: Implement and enforce IT policies, ensure data security and integrity, and adhere to cybersecurity best practices.

Documentation and reporting: Create and maintain technical documentation, procedures, and reports.

Problem-solving: Analyze system data, identify areas for improvement, and implement solutions to enhance efficiency.

Project management: Oversee the implementation of new technology solutions and assist with project plans.

Mentorship: Mentor and provide technical guidance to other IT team members.

Technical knowledge: Strong knowledge of computer systems, networks (including LAN/WAN), operating systems (Windows Server is common), and relevant software applications.

Ability to manage multiple projects and priorities in a fast-paced, remote work environment.

Excellent problem-solving skills and attention to detail.

Strong communication and collaboration abilities.