Senior Lifestyle Manager

Quintessentially Egypt [...

Relationship management

• Cultivate a strong personal relationship with each individual Member;
• Manage each Member s experience, ensuring high individual engagement, satisfaction, loyalty, retention and perception of value;
• Ensure the Member receives a warm and highly-personalised introduction to Quintessentially;
• Ensure that each individual Member s unique and changing lifestyle, needs and preferences are thoroughly understood;
• Act as the Member s key contact within Quintessentially, ensuring maximum personal availability during working hours and off -hours;
• Encourage the Member to use the service regularly by ensuring they are aware of all new and upcoming events and benefits that they may value;
• Engage the Members by regularly curating and updating them with events, news and happenings that are to their liking;
• Maximise the likelihood of each Member renewing their Membership by ensuring high satisfaction, loyalty and perception of continued value.

Request handling

• Ensure that all Member requests are fulfilled in a timely manner and to the highest levels of personalisation and quality;
• Ensure that recommendations and options presented to the Member offer the best possible value at all times;
• Ensure that the Member is assured of the progress in fulfilling their requests by setting expectation, agreeing response timeframes, and delivering regular updates;
• Ensure that any problems are resolved professionally and to the Members full satisfaction;
• Keep track and log all requests and associated work on the CRM.