Senior Manager - Airport Mobility Operations
The Red Sea Development Company
Employer Active
Posted 10 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
JOB RESPONSIBILITIES
- Manage and Monitor Airport Transport Operations
- Oversee the daily operations of transportation services between airport terminals and Triple Bay / AMAALA Staff Village.
- Monitor schedules for arrivals and departures, ensuring no gaps or delays in transport availability.
- Ensure the transport services meet the agreed standards for safety, efficiency, and guest satisfaction.
- Service Coordination
- Address any non-performance issues or operational challenges and ensure corrective actions are implemented swiftly.
- Team Leadership & Coordination
- Lead a team of transport coordinators, drivers, and support staff to ensure smooth operations during arrivals and departures.
- Manage team scheduling, performance reviews, and ensure staff are well-trained and equipped to deliver a high standard of service.
- Guest Experience Management
- Act as the primary point of contact for all transport-related inquiries and complaints from internal and external stakeholders.
- Respond promptly to feedback, resolving any issues to maintain high levels of guest satisfaction.
- Operational Improvement Initiatives
- Proactively review and analyze existing transport operations to identify opportunities for improved efficiency or cost-effectiveness.
- Implement new systems to enhance the guest experience and streamline operations.
- Risk and Safety Management
- Ensure all transport services are in compliance with safety regulations and company policies.
- Report and investigate any incidents or accidents involving transport services, taking necessary corrective actions and ensuring stakeholders are kept informed.
- Reporting & Data Management
- Compile regular reports on transport performance, including ridership data, incident reports, and feedback analysis.
- Provide insights to senior management regarding trends, operational challenges, and recommendations for service enhancements.
Desired Candidate Profile
A bachelor s degree or equivalent qualification.
- At least 12 years industry experience and proven expertise in the automotive or transportation industry
- Experience of managing A&D Airport functions in a large and fast paced environment
- Demonstrated ability to organize and manage multiple priorities in a quick moving and change oriented environment
- Must be able to multi-tasking in a fast pace, high volume, environment
- Demonstrated proficiency with Microsoft Office programs with a minimum of intermediate skills in Word, Excel and Outlook (skill level will be tested)
- Able to work in a highly collaborative environment with independence
- Strong communication and interpersonal skills and ability to communicate based on needs of VIP chauffeur driver.
- Strong customer service orientation. High energy and passion for interaction with people
- Excellent analytical, problem solving, and time-management skills
- Demonstrated experience/maturity to handle confidential and sensitive information.
Company Industry
- Real Estate
Department / Functional Area
- Administration
Keywords
- Senior Manager - Airport Mobility Operations
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The Red Sea Development Company
https://careers.theredsea.sa/job/Riyadh-Senior-Manager-Airport-Mobility-Operations-Al-R/856947623/