Senior Manager / Directeur en Cybers curit

PricewaterhouseCoopers

Key Responsibilities

• Co-ordinate and manage the day to day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members
• Motivating, coaching and developing the team to deliver a first class service
• Liaise with customers regarding post sales requirements, delivery, and will have input into on-going service reviews
• Ensure all Managed Service provisions are delivered on time and in accordance with Zen Internet s business customers expectations and that ordering, delivery & support is planned and scheduled accordingly with both internal and external stakeholders
• Set clear objectives, evaluate progress against objectives, and instill performance-oriented culture with focus on accountability
• Conduct monthly one to one s with individual team members as well as formal 6-monthly appraisals
• To monitor and record attendance and manage issues as appropriate
• Contribute to the on-going development of the Managed Support function by sharing knowledge, experience and expertise with other team leaders
• To recognise opportunities for improvements to procedures by pro-actively offering ideas and solutions
• Encouraging team input into procedures and practices assisting them in developing their ideas
• Assist the team where required by actively working on customer issues, handling calls etc