Senior Manager Group Operations Controls

Majid Al Futtaim

Key Responsibilities

• Design and implement a comprehensive operational and compliance control framework across the holding company and its six operating companies (Opcos).
• Develop, standardize, and enforce internal control policies and standard operating procedures (SOPs) aligned with global best practices and local regulations.
• Conduct risk and control assessments for core operational processes, identifying gaps, inefficiencies, and opportunities for improvement.
• Establish frameworks to monitor and ensure regulatory compliance across jurisdictions, incorporating applicable laws and industry regulations.
• Plan and execute regular control testing, compliance reviews, and internal audits, ensuring timely remediation of identified issues.
• Collaborate with internal and external auditors to facilitate operational and compliance reviews and ensure accurate documentation and follow-up.
• Deliver training programs to business units, enhancing awareness of operational risk management, compliance, and control responsibilities.
• Monitor and report on control performance, using data analytics and dashboards to track key metrics and emerging risk trends.
• Drive continuous improvement initiatives within operational processes to enhance efficiency and reduce control weaknesses.
• Partner with functional heads and leadership teams to embed a strong compliance and risk culture throughout the organization.
• Support alignment of operational control practices with enterprise-level governance, risk, and compliance (GRC) systems.

Candidate Requirements

• Bachelor s degree in Business Administration, Law, Compliance, Finance, or a related discipline.
• Minimum of 8 years of experience in internal controls, operational risk, compliance, or auditing, including at least 3 years in a group-level or leadership role.
• Strong understanding of control and quality management frameworks such as COSO, ISO 9001, ISO 45001, and ISO 14001.
• Hands-on experience in process mapping, SOP development, and control testing.
• Working knowledge of key regulatory domains such as HSE, anti-bribery and corruption, and data privacy.
• Strong analytical, data-driven mindset with the ability to develop KPI dashboards and identify performance trends.
• Proven ability to manage multiple stakeholders and projects in complex, cross-functional environments.
• Excellent communication, presentation, and leadership skills.
• High ethical standards and a proactive approach to compliance and risk management.