Job Description

Roles & Responsibilities

We will count on you to :

Embed a stable and consistently compliant Operations function aligned with the company's operating model.

Drive operational efficiency through process re-engineering, automation, and implementation of a fit-for-purpose Right-shoring model.

Collaborate with Branch Business Leadership and key stakeholders to support profitable business growth and best practice sharing.

Develop and implement operational initiatives to maximize client delivery capabilities, revenue, profit, and market share.

Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure operational excellence.

Support management reporting, data quality, and the adoption of digital analytics tools across the region.

What you need to have:

Minimum 7 years of experience in operations management, ideally within the insurance industry.

Proven leadership, managerial, and interpersonal skills with the ability to drive growth initiatives.

Experience with project management methodologies and process optimization techniques.

Strong communication skills, capable of presenting complex information clearly to senior audiences.

What makes you stand out?

Experience working in a matrix and ambiguous environment.

Demonstrated ability to build and maintain strong relationships with internal stakeholders at all levels.

Knowledge of digital transformation and insurtech trends impacting operational models.

Senior Manager - Insurance Operations
Marsh & McLennan Companies, Inc.

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