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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Planning Activities (25%):
Evaluates the effectiveness of claims management activities at the hotel level to minimize direct or indirect costs to hotels.
Support pre-opening Hotels with implementation of safety & security standards
Support trading Hotels and Corporate offices
Monitors and revises procedures, policies and processes to include new or modified regulatory requirements and industry trends.
Plan safety and security programs for Middle East and Africabr> Plan and facilitate safety & security workshops where required
Organising Activities (25%):
Assess and oversee investigations at Corporate, leased, owned and managed properties. Supports safety/security managers and provides appropriate guidance and oversight.
Provides technical advice and project management services (CCTV, locks, access control, fire safety, food safety, health and safety, asset protection) for system improvements, upgrades and new build projects.
Coordinates special projects as directed by the Director Safety & Security, Middle East and Africabr> Assists hotels and Corporate offices with safety and security issues and threats.
Acts as crisis coordinator for Middle East and Africa when required.
Monitors threats for the region and participates on the on-call weekend rota.
Directing Activities (35%):
Manages hotel audit programme on a risk-based approach with appropriate follow-up reporting, benchmarking and recommendations to the Director Safety & Security Middle East and Africa, hotel GMs and Operations Vice President.
Liaises with law enforcement authorities on company issues.
Manages health and safety, fire risk assessments (as applicable) and HACCP reviews as required.
Oversees the implementation and use of the security and leisure manuals for hotels.
Manages effective partnerships with Legal, Architecture, Design and Construction, Engineering Operations, Brand Management, Human Resources, Hotel Operations, Risk Management and Corporate Communications.
Controlling Activities (15%):
Implements safety and security programmes, projects, policies, procedures, and related statutory fire safety, health and safety and food safety training for assigned hotels.
Ensures legal compliance with safety & security related requirements including fire safety, occupational health and safety, food safety and Team Member accommodation.
Maintains up to date knowledge of new or revised legislation as appropriate and current guidance and to ensure procedural and training documents are updated from the relevant authorities.
Assesses the need for investigations at corporate owned and managed properties and escalates accordingly.
Assesses actual performance against standards to determine whether the department is on target to reach its goals and takes corrective actions as necessary.
Assists in prosecution efforts resulting from investigations .br> Establishes and enforces policies and procedures that will improve the overall operation and effectiveness of the Company.
Works within established departmental budget.
Reviews and makes appropriate adjustments in activities and expenses throughout the fiscal year to ensure optimal financial results.
Supportive Functions
In addition to performance of the above essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Director Safety & Security Middle East and Africa.
All other job duties as assigned, relative to the essential functions of the department.
Direct Reports:
For positions where the region have set-up hotel base Country/Area/Cluster Safety & Security Manager, it will be required that this position mentors, supports and supervises these managers from a professional safety and security perspective. This will include assisting the General Manager/Director of Operations with annual PDRs, monitoring quality of work, offering additional training and support where required and assisting with high profile events or incidents at the Hotel where a more senior level of support will be required.
Desired Candidate Profile
Specific Job Knowledge, Skills and Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he ,she or they can perform the essential functions of the job, with or without reasonable accommodation:
Ability to deal effectively with all Team Members and guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information.
The individual must take part in all necessary training offered and to be proactive in requesting training to meet personal and professional developmental needs.
Ability to read, listen and communicate effectively in English both verbally and in writing in order to ascertain and document important information.
Ability to use a variety of programs on the computer to prepare correspondence, produce reports and presentations and communicate via email.
Have the ability to understand and use the company AI platform Copilot.br> Visual ability to observe team members in the work place, analyse operations and detect situations of concern with regard to both team member and guest behaviours.
Required Qualifications
Bachelor s degree in Security Management, Risk Management, Occupational Safety, or a related field
Extensive experience of and a progressive career in safety and security management
Proven experience in a regional or multi-country leadership role
Comprehensive Understanding of the following:
- Security operations, threat and risk assessments, and crisis management frameworks
- Fire life safety systems and occupational safety legislation
- Emergency response planning, evacuation procedures, and incident investigation techniques
- Risk and compliance frameworks in the Middle East and Africa, including local regulatory variations
- Hospitality industry standards and operational realities in complex or high-risk environments
Strong leadership and influencing skills across matrix or multi-property environments
Excellent analytical, reporting, and presentation abilities
Ability to operate effectively under pressure and make sound decisions during crises
Skilled in relationship building with authorities, stakeholders, and corporate functions
High level of cultural awareness and adaptability across diverse environments
Strong written and verbal communication skills in English (fluent in both written & spoken)
Proficiency in Microsoft Office, digital audit tools, and incident management platforms
Preferred Qualifications
Master s degree in Risk, Operations, or Crisis Management
Professional Certifications (at least one of the following would be strongly preferred):
o CPP (Certified Protection Professional ASIS International)
o PSP (Physical Security Professional ASIS International)
o CFSM / CFSP (Certified Fire Safety or Fire Protection Manager IFSM, NFPA, or equivalent)
o NEBOSH or IOSH certification in Occupational Safety & Health
o Business Continuity or Crisis Management certification (e.g., BCI, ISO 22301)
o First Aid and CPR certified
Fluency in Arabic and / or French would be advantageous
Extensive experience of and a progressive career in safety and security management
Company Industry
Department / Functional Area
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Hilton Hotels
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
https://hilton.taleo.net/careersection/hww_cs_internal_global/jobdetail.ftl?job=2316469&lang=en
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