Senior Microsoft Dynamics CRM Functional Consultant (Arabic Speaker) Techmantra Gulf DMCC

Functional & Business Consulting

• Lead requirements gathering workshops with business stakeholders (Sales,

Marketing, Customer Service, Operations)

• Analyze business processes and translate requirements into functional solution

designs using Microsoft Dynamics 365 CRM

• Prepare Functional Design Documents (FDDs), Business Requirement

Documents (BRDs), and solution specifications

• Act as the primary functional point of contact between business users, technical

teams, and vendors

Solution Design & Implementation

• Configure and customize Dynamics CRM modules including:

o Sales

o Customer Service

o Marketing

o Case Management

• Define business rules, workflows, dashboards, forms, views, and security roles

• Support data migration, integration requirements, and UAT cycles

• Ensure solutions align with Microsoft best practices and client business

objectives

Project & Stakeholder Management

• Support or lead CRM project delivery from discovery through go-live

• Coordinate with technical consultants, developers, and QA teams

• Provide regular status updates and manage functional risks and dependencies

• Conduct solution walkthroughs and sign-off sessions with senior stakeholders

Training & Support

• Deliver end-user training sessions and create user guides/documentation

• Provide post-implementation support and continuous improvement

recommendations

• Act as a trusted advisor for CRM roadmap and enhancements