Senior Officer, Complaints Management First Abu Dhabi Bank FAB

High School / Diploma Candidate without experience will also be considered.
Problem Solving, Listening, Resolving Conflict, Multi-tasking.
Excellent communication skills in English &/or Arabic.
Team player.
Good knowledge in MS. Word, Excel, and Power point

JOB PURPOSE:
Perform back office tasks such as account maintenance/account opening for Retail, ELITE & GPB (Islamic & Conventional ) segment & SME for Islamic segment /NHL and CCQ data entry, etc as per the process and guidelines provided by the Operation & WAH Centre Leadership.

To increase and maintain high quality standards. To ensure financial and reputational integrity of the organization, to assist and to meet business expectations of operations process related to transactions on a day-to-day basis to provide better services.

Possessing a strong team spirit and motivation environment.

Job PRINCIPAL DUTIES & RESPONSIBILITIES:
Ensure self-punctuality and disciplines.
Ensure adherence of policies and procedures.
Ensure to attend and participate in all training programs and development opportunities provided by the bank/FAB Business School.
Carry out the functions with full integrity are attended efficiently and to ensure that turnaround time are meeting as per agreed service level.
Establish efficient communications with internal and external related departments.
Ensure that all documents received from branches/ Sales and the documents are reviewed/ validated before any action taken within the agreed TAT.
Update the status and reason for rejection if any by email OR Workflow system.
Accepts any additional work/ support required to other process in the department assigned by the Management to achieve common goals.
Stay abreast with any new regulations/ obligations by the Central Bank of UAE.
Resolves customer complain by providing better solution and following up to ensure resolution to seek customer satisfaction and services.
Receive and work on feedback from Team Leaders, Supervisors, Managers and Trainers with a respectful and professional manner and to encourage to work with relationships based on encouragement, motivation, and support.
Assist line manager in implementation of corrective and preventive actions set to avoid any possible complaints and escalate the same whenever received
Ensure internal and statutory guidelines and procedures as well as uniform rules & practices are strictly followed in order to avoid any criticism by the auditors.