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Experience
2 - 5 Years
Job Location
Education
Any Graduation()
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
About the role
You will play a critical role in ensuring a seamless and efficient onboarding experience for new customers. You ll coordinate with internal teams, validate documentation, and facilitate timely account activation driving customer satisfaction, regulatory compliance, and operational excellence. You will report to the Associate Vice President Customer Fulfilment, Business Banking and collaborate with Compliance, Operations, Control Teams, and other cross-functional stakeholders.
What You ll Be Doing:
• Manage end-to-end onboarding for both manual and digital account openings.
• Review and validate customer documentation in accordance with regulatory and internal policies.
• Liaise with internal stakeholders (Compliance, Operations, Control teams) to ensure smooth processing.
• Monitor onboarding queues and resolve pending cases promptly.
• Provide bilingual support (Arabic and English) to ensure clear communication with customers and internal teams.
• Translate onboarding documents and communications between Arabic and English as needed.
• Ensure adherence to AML/KYC regulations and escalate discrepancies or red flags.
• Identify process gaps and contribute to continuous improvement initiatives.
• Participate in UATs and feedback sessions to enhance digital onboarding platforms.
• Track key performance indicators and implement operational efficiency improvements.
• Proactively identify and mitigate operational risks with effective solutions.
What We re Looking For:
• Education : Bachelor s degree in Finance, Business Administration, Economics, or a related field.
• Experience : 2 4 years of experience in customer onboarding.
• Strong understanding of KYC/AML regulations and compliance standards.
• Industry : Minimum 4 years in the banking sector.
• Familiarity with digital banking platforms and onboarding tools.
Desired Candidate Profile
• Exceptional interpersonal and stakeholder management skills.
• Strong commitment to delivering high-quality service and resolving issues efficiently.
• Ability to identify process gaps and propose effective solutions.
• Fluent in Arabic and English, with strong translation capabilities.
• Deep understanding of AML/KYC regulations and risk mitigation.
• Comfortable working with digital onboarding platforms and tools.
• Passion for innovation and aligning processes with global standards.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Finance
- Treasury
Keywords
- Senior Officer – Customer Fulfilment Onboarding
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