Senior Operations Officer -KSA

Bank of Jordan

Key Responsibilities:

• Set unit objectives with staff, supervise and evaluate performance, monitor attendance, manage leaves, and develop team skills to maintain service quality.
• Review and approve account openings, data updates, e-services, authorizations, and standing instructions; ensure compliance with requirements and blacklist checks.
• Oversee deposit linking, renewals, and cancellations per approved procedures.
• Process and verify incoming/outgoing transfers, complete correspondent bank details, and monitor SWIFT/Speed messages.
• Prepare and review correspondence to/from external entities (e.g., courts, tax authorities).
• Handle customer transactions and inquiries on letters of credit, bills, and guarantees, ensuring timely resolution.
• Approve letters of credit, bills, and guarantees in all stages per work procedures.
• Verify credit approvals and ensure transactions meet facility conditions.
• Review and approve guarantee/SWIFT texts or escalate for higher approval.
• Manage notifications/amendments to guarantees, bills, and letters of credit, coordinating with clients.
• Notify insurance companies of coverage details/amendments and secure original policies.
• Coordinate with compliance/risk teams for high-risk or prohibited-country transactions.
• Approve granting, discounting, and related credit facility entries, including guarantees and ceilings.
• Safeguard bank rights by ensuring accurate entry of all credit facility transactions and guarantees.
• Draft and review approval/notification letters for credit decisions.
• Process mortgage release requests after confirming no outstanding obligations.
• Correct deficiencies in audited transactions and update branches via the system.
• Verify daily transaction files, correct errors, and coordinate with departments.
• Review and process cheques, escalate issues, and manage clearinghouse duties when needed.
• Prepare periodic reports for the central bank and management.
• Approve daily reconciliations and resolve discrepancies.
• Review treasury operations per approved procedures.
• Approve transactions within delegated authority.
• Maintain organized storage of documents for easy retrieval and compliance.