Senior Operations & Strategy Specialist

inDrive

In this highly autonomous role, you will combine macro-regional strategic thinking with hands-on local execution to optimise key business metrics, enhance customer experience, and scale operations. You will work closely with cross-functional teams while leveraging data insights to drive impactful business decisions.

Strategy & Business Growth

• Own and manage the Intercity business performance in Morocco.
• Monitor and analyze weekly KPIs such as Rides, GMV, and Net Revenue to identify opportunities and performance gaps.
• Develop and implement data-driven growth strategies and run MVP experiments to validate new initiatives.
• Execute both local and macro-regional growth initiatives to scale the business.

Data & Analytics

• Conduct structured data analysis using SQL, Excel/Google Sheets, and Tableau.
• Perform market and pricing analysis to understand competitive dynamics and marketplace balance.
• Translate complex datasets into actionable insights and strategic recommendations.

Customer & Market Insights

• Conduct field research, market analysis, and interviews with riders and drivers to better understand local market dynamics.
• Identify opportunities to improve customer satisfaction and marketplace efficiency.
• Support localized CRM campaigns and marketing initiatives.

Cross-Functional Collaboration

• Work closely with Operations, Marketing, Product, and Country Leadership to align strategies and priorities.
• Coordinate the rollout of product experiments and operational improvements.
• Identify and clearly report product issues or bugs to the product team.

Government Relations & Compliance

• Navigate local regulatory frameworks, including government relations, legal, and tax considerations (e.g., GMV-related tax risks).
• Support compliance and ensure the business operates effectively within local regulations.