SENIOR PATIENT EXPERIENCE ADVISOR.

Johns Hopkins Aramco Healthcare

Job Description Summary
The Senior Patient Experience Advisor is tasked with enhancing the patient experience by implementing and maintaining patient.-centric initiatives. This role supports strategic objectives and involves performing tactical tasks to improve service delivery processes. The Specialist collaborates with cross.-functional teams to ensure patients receive high.-quality care and support throughout their healthcare journey.

Operational Roles & Responsibilities
• Execute and maintain routine patient engagement activities including surveys and feedback collection to gather insights on patient satisfaction and areas for improvement
• Support effective communication channels with patients ensuring timely and accurate information dissemination regarding appointments procedures and followup care
• Assist in the implementation and monitoring of service improvement plans aimed at enhancing the quality of care and patient satisfaction
• Collaborate with healthcare providers administrative staff and other departments to address patient concerns ensuring a cohesive approach to patient care
• Participate in the development and delivery of training programs for staff to promote patientcentered care practices and improve service delivery
• Ensure all patient interactions and feedback are accurately documented and maintained in the patient records system for future reference and analysis
Minimum Education Required
Bachelor s degree in Healthcare Administration, Nursing, or a related field.
Professional Certifications Required
SCFHS Patient Experience Certification
Years of Experience
Minimum 7 years of experience in patient services or a related field.
Languages
English:Fully Proficient ; Arabic:Fully Proficient
Functional Competencies
• Due Diligence
• Audit Reporting
• Data Collection
Core Competencies
• Excellence
• Integrity
• Accountability
• Cybersecurity
• Person-Centered Care
Acknowledgement