Senior Professional Services Engineer Integrated Technology Group

Responsibilities:

• Act as a technical reference and a subject matter expert in all areas of the E-learning or Enterprise product features and client business processes.
• Participating in business processes mapping and in the day-to-day activities of E-learning/ Enterprise engagements for various clients including process analysis and design, gap analysis, functional system design and specifications, system configuration, development of system tests, procedures, and documentation.
• Work with clients to determine requirements and accurate project scope considering clients business needs. Analyze business and technical requirements and objectives, perform fit/gap analysis, and provide client recommendations.
• Educate clients on business processes including best practices and how ITG products enable those processes.
• Translate complex business, functional, and technical requirements into detailed work tasks; prepare Project Scope statements.

Required Skills:

• Written and verbal communication and presentation skills (English / Arabic).
• Strong analytical and problem-solving skills.
• Hands-on experience in Software Project Management and Software Development life-cycle (SDLC).
• Proficiency in Internet Information Services (IIS), Web Applications, and Windows Server Administration.

Qualifications and Experience: