Senior Program Manager Souq.com for E-Commerce LLC - G32

Key job responsibilities

The Mass Vendor Relations (MVR) team works to help small and medium vendors be successful at Amazon by leveraging scalable and standardized processes. As the Program Manager in this team, you will lead the creation and optimization of processes that enable the commercial success of such hundreds of product manufacturers and distributors in International stores. Your goal will be to improve vendor satisfaction and performance, which will require a combination of strategic vision and tactical execution. In addition, you will get an opportunity to closely work with Retail, Finance, and WW Product stakeholders to improve the way we manage vendors and their business at scale.

As Program manager, MVR your responsibility will include:

· Delivering critical business initiatives for our existing small and medium vendor base - selection expansion, availability, vendor operational performance, marketing and promotions etc.

· Managing all aspects of such initiatives in association with our remote operations team (e.g. workstream planning, requirements definition, key metrics definition, risk management, and communication).

· Identifying opportunities for Vendors to grow their business, engaging with teams to set up the right processes as well as owning the business performance.

· Analyzing and diving deep on our business performance, identifying possible changes and presenting insights and recommendations to the leadership team.

· Engaging with Retail teams to share learnings and agree actions on joint complicated problems

A successful candidate will be highly analytical, resourceful, customer focused, team oriented, and have an ability to work independently under time constraints to meet deadlines. He/she is able to:

· Think and act strategically and tactically delivering measurable results

· Take initiative and autonomously propose and implement new projects and ideas

· Solve ambiguous problems using structured thinking and data driven approach

· Effectively communicate and influence individuals at all levels of the organization

Basic Qualifications

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field