Senior Project Engineer

LeakDtech

JD Code: JD/007

Reports to: Engineering Director

Department: Engineering

Division: Leak Inspections

Location: United Arab Emirates

Responsible for the effective planning, execution, and completion of engineering projects. This includes maintaining critical tools and equipment, enhancing communication standards, supporting business development initiatives, and driving team performance against key metrics.

The role is also responsible for overseeing maintenance processes, building strong external relationships, and ensuring timely, cost-efficient project delivery that aligns with client expectations and company goals.

Key Responsibilities

Tool Maintenance and Audits

• Ensure all engineering tools, particularly leak inspection equipment, are maintained in optimal working condition.
• Lead and document regular tool audits.
• Oversee maintenance department operations, ensuring timely servicing and compliance with internal standards.

Communication Protocols

• Maintain high availability and responsiveness to all telephone communication during business hours and weekends, as necessary.
• Use WhatsApp and other official channels for clear, prompt, and professional communication.
• Ensure critical messages are acknowledged and actioned in a timely manner.

Business Partner Engagement

• Actively build and maintain relationships with prospective and existing business partners.
• Remain available for business development activities and industry engagement.
• Identify and report opportunities for growth and innovation to management.

Team Performance Metrics

Contribute to and support the team in meeting the following KPIs:

• Project Completion Rate: Ensure projects are completed on schedule and within budget.
• Client Satisfaction Index: Capture and act on client feedback to improve service.
• Revenue Growth: Contribute to revenue increase from client projects.
• Client Retention Rate: Collaborate with AMC, Residential, and Commercial teams to address client concerns and improve retention.
• Quality Assurance Metrics: Minimize errors or defects in project outcomes.
• Timeliness: Reduce turnaround times for project delivery and client response.
• Communication Effectiveness: Uphold communication quality as evaluated by clients.
• Innovation and Improvement: Identify and implement process enhancements.
• Cost Efficiency: Achieve measurable cost savings through improved engineering solutions.
• Referral and New Business Development Rate: Track and report new jobs from commercial survey conversions, with weekly updates shared with management.

Daily Reporting and Coordination

• Attend regular business review and inspection meetings with the Engineering Director and Coordinator.
• Keep management informed of project updates, operational issues, and business development progress.
• Maintain accurate records and documentation related to assigned tasks and KPIs.