Senior Project Manager (ERP Consulting & Service Management)

Client of Talent 360

Employer Active

Posted 2 hrs ago

Experience

10 - 15 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Lead and manage end-to-end ERP implementation and support projects across multiple clients

  • Oversee service management operations, including incident, request, and change management processes
  • Manage and monitor ticketing systems, ensuring proper assignment, tracking, and resolution within agreed timelines
  • Define, implement, and monitor SLAs and KPIs to ensure service quality and customer satisfaction
  • Coordinate between functional, technical, and support teams to ensure smooth service delivery
  • Act as the primary escalation point for critical issues and client concerns
  • Develop and maintain project plans, status reports, and service dashboards
  • Ensure proper resource allocation and utilization across projects and support activities
  • Drive continuous improvement in service delivery processes and operational efficiency
  • Maintain strong communication with clients, ensuring alignment on expectations and deliverables
  • Social Insurance
  • Medical Coverage
  • Hybrid Work Model
  • Travel Opportunities
  • Semi-annual Bonuses

Desired Candidate Profile

10+ years of experience in ERP consulting projects ( Preferably Oracle)

  • Strong background in service management and ITIL processes
  • Proven experience in managing ticketing systems and support operations
  • Experience in defining and managing SLAs and KPIs
  • Strong leadership and stakeholder management skills
  • Experience in managing cross-functional ERP teams (functional & technical)
  • Excellent communication, problem-solving, and decision-making abilities

Company Industry

  • Consulting
  • Management Consulting
  • Advisory Services

Department / Functional Area

  • IT Software

Keywords

  • Senior Project Manager (ERP Consulting & Service Management)

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Client of Talent 360

https://apply.workable.com/talent3600/j/43C0E49B78/