Senior Quality Assurance & Platform Compliance Lead

SSC Egypt

Key Responsibilities

1. Quality Framework & Governance

• Design, implement, and maintain quality management frameworks, SOPs, and control mechanisms across all operational projects.
• Ensure alignment with client SLAs, brand owner requirements, traceability standards, and regulatory obligations.
• Act as the quality authority for operational processes, data integrity, and project execution.

2. Audits, Inspections & Compliance

• Plan and conduct regular internal audits, field inspections, and compliance reviews across operations, recyclers, traders, and field teams.
• Lead root cause analysis for quality non-conformities and oversee corrective and preventive action plans (CAPAs).
• Ensure readiness for external audits, client assessments, and governmental inspections.
• Maintain audit records, findings, and compliance documentation.

3. Data Quality & Traceability Assurance

• Ensure accuracy, consistency, and reliability of data across systems, dashboards, and traceability platforms (including Dawar).
• Define and enforce data validation rules and quality checkpoints.
• Monitor data flows from field operations to dashboards and reports.
• Flag data integrity risks and ensure timely resolution.

4. Operational Quality & Performance Monitoring

• Monitor operational performance against quality KPIs, SLAs, and defined standards.
• Conduct process walk-throughs and spot checks to ensure adherence to SOPs.
• Support Operations Manager and Project Leaders with quality insights and improvement recommendations.
• Verify corrective actions are implemented and effective.

5. Stakeholder & Cross-Functional Coordination

• Work closely with Operations Manager, Project Leaders, Team Leaders, Technology, and Finance teams to embed quality into daily operations.
• Provide quality-related inputs to brand owner reports and executive dashboards.
• Act as the quality point of contact during client communications and escalations.

6. Continuous Improvement & Risk Management

• Identify systemic quality risks, operational gaps, and recurring issues.
• Lead continuous improvement initiatives focused on process optimization, cost efficiency, and risk reduction.
• Recommend enhancements to operational workflows, tools, and controls.
• Support scaling of operations while maintaining quality consistency.

7. Training & Quality Culture

• Develop and deliver quality training programs for operations, project teams, and field staff.
• Promote a culture of quality ownership, accountability, and compliance across the organization.
• Coach team leaders and supervisors on quality best practices and standards.

8. Reporting & Executive Communication

• Prepare quality performance reports, audit summaries, and compliance dashboards.
• Report quality performance, risks, and improvement actions to the Operations Manager and Directors.
• Support board-level or senior management reporting related to quality, compliance, and operational assurance.