Senior Real Time Analyst

Transcom

Be on the front line of operational support and deliver impactful results at a company level. In this role, you will:

• Be responsible for monitoring real-time performance, ensuring proper workforce management practices are followed, and supporting operations through intraday analysis and adjustments to meet service levels.
• Contribute to the project s success by identifying trends, proposing improvements, sharing insights, and collaborating with your colleagues.
• Work rotational shifts; locations include 5th Settlement and Smart Village.

What's in it for YOU!

• Best salary in the market.
• Transportation provided.
• Medical and social insurance.
• Location in New Cairo & Smart Village.
• International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.
  

To be successful in this role, the following is needed:

• English proficiency: minimum B2 (very good) or higher.
• Strong verbal and written communication skills, with the ability to collaborate effectively and manage client relationships.
• Strong MS Office knowledge is a must, especially Excel.
• University/College diploma or equivalent degree (e.g., Economics, Business Administration, or similar).
• Minimum 2 years of experience as a Real-Time Analyst (RTA) or in Workforce Management within a large, dynamic organization.
• Solid understanding of real-time monitoring tools and workforce management concepts.
• Strong analytical and problem-solving skills, with the ability to make quick, data-driven decisions.
• Excellent communication and client relationship skills.
• Experience handling performance data and operational reports with accuracy and attention to detail
• Ability to work with sensitive data in a structured and professional manner
• Experience with WFM tools or systems (e.g., scheduling/forecasting platforms) is an advantage.