Senior Resident Engineer
EXCEED IT Services
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Posted 11 hrs ago
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1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities & Scope
- Observability Platform Management: Own the day-to-day administration, tuning, and optimization of Dynatrace-managed environments, ensuring maximum uptime and visibility.
- Integration & Complementary Monitoring: Leverage SolarWinds to complement Dynatrace capabilities and ensure a unified monitoring framework across infrastructure and applications.
- Incident Response & Troubleshooting: Lead proactive detection, root cause analysis, and resolution of performance and availability issues.
- Performance Optimization: Analyze monitoring data to identify trends, bottlenecks, and areas for improvement; recommend actionable enhancements.
- Stakeholder Communication: Provide regular updates, technical reports, and recommendations to client stakeholders and internal teams.
- Process Compliance & Documentation: Maintain operational runbooks, incident logs, and best-practice guides in line with company and client standards.
- Collaboration & Knowledge Transfer: Work closely with client IT teams to ensure monitoring strategies are fully aligned with business objectives.
Desired Candidate Profile
Certified Dynatrace Professional with hands-on experience in managed environments. Strong background in SolarWinds deployment, configuration, and integration with other observability tools. Proficient in incident management, troubleshooting, and performance optimization for enterprise-scale IT environments. Strong understanding of application performance monitoring (APM), infrastructure monitoring, and service-level objectives (SLOs). Ability to operate independently while aligning with the client s operational framework and reporting structure. Strong documentation skills and ability to communicate complex technical concepts to both technical and non-technical audiences. 7+ Years of Experience (in IT infrastructure, application performance management, or observability engineering roles) 3-5 Years of dedicated experience working with Dynatrace and SolarWinds in large enterprise or critical environment setups
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