Senior Sales Desk Associate London Stock Exchange Group

Key Responsibilities:

Ensures all client administrative tasks are fulfilled

Works with customer operations team to help with deal execution and support

Understands key client objectives and supports account planning

Identifies additional opportunities for revenue and proactively

Knows required information about the industry, domain, and target personas.

Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios

Own and maintain data hygiene in pipeline for select data fields

Supports key relationship owner for a set of low-medium complexity/priority accounts

Has understanding for the overall sales cycle

Supports on annual price increase process

Drives customer lifecycle framework and ensures strong renewal execution, minimizing cancellations

Adhere to financial controls and policies, managing third-party data responsibly

Demonstrate deep understanding of CRM workflow and systems: raise, follow through and track requests across the client lifecycle, ensuring clear documentation and prioritization

Resolve inquiries effectively, performing thorough analyses to address root causes

Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy

Manage diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner

Manage assigned strategic projects across an assigned account book on a proactive basis