Senior Sales Desk Associate

London Stock Exchange Group

The LSEG is rapidly growing its footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth. We are looking for a Senior Sales Desk Associate to handle in administrative support to the account management team in EMEA - spanning across various customer segments.

Key Responsibilities:

• Ensures all client administrative tasks are fulfilled
• Works with customer operations team to help with deal execution and support
• Understands key client objectives and supports account planning
• Identifies additional opportunities for revenue and proactively
• Knows required information about the industry, domain, and target personas.
• Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios
• Own and maintain data hygiene in pipeline for select data fields
• Supports key relationship owner for a set of low-medium complexity/priority accounts
• Has understanding for the overall sales cycle
• Supports on annual price increase process
• Drives customer lifecycle framework and ensures strong renewal execution, minimizing cancellations
• Adhere to financial controls and policies, managing third-party data responsibly
• Demonstrate deep understanding of CRM workflow and systems: raise, follow through and track requests across the client lifecycle, ensuring clear documentation and prioritization
• Resolve inquiries effectively, performing thorough analyses to address root causes
• Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy
• Manage diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner
• Manage assigned strategic projects across an assigned account book on a proactive basis