Senior ServiceDesk Reliability Engineer - SDRE tabby

Employer Active

Posted 1 hrs ago

Experience

3 - 5 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Technology/Engineering(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Terraform: prior hands-on experience (or readiness to close the gap quickly);

  • SRE fundamentals: core metrics SLO/SLI, error budget, MTTA/MTTR, toil management, postmortems;
  • Go/Python: write scripts/CLIs against REST APIs (pagination, retries, idempotency); export data to a database (Go preferred);
  • Jira Service Management (+JSM Operations) API + Automation: JQL/CRUD, webhooks, webhooks actions, fields set up, SLA/escalations;
  • GCP Basic: deploying small tasks on Cloud Run/Functions. BigQuery;
  • Incident recording and participation in resolution;
  • Autonomy & proactivity; strong teamwork (critical); ability to own tasks end-to-end and collaborate with engineering and product; ability to identify bottlenecks;
  • Communication (English B2+): running war-rooms, facilitating meetings with engineering leads and product managers.br> br>

Nice to have:

  • Experience with Google Cloud (GCF);
  • Experience in fintech
  • Knowledge of Kubernetes components.

Desired Candidate Profile

  • Terraform: prior hands-on experience (or readiness to close the gap quickly);
  • SRE fundamentals: core metrics SLO/SLI, error budget, MTTA/MTTR, toil management, postmortems;
  • Go/Python: write scripts/CLIs against REST APIs (pagination, retries, idempotency); export data to a database (Go preferred);
  • Jira Service Management (+JSM Operations) API + Automation: JQL/CRUD, webhooks, webhooks actions, fields set up, SLA/escalations;
  • GCP Basic: deploying small tasks on Cloud Run/Functions. BigQuery;
  • Incident recording and participation in resolution;
  • Autonomy & proactivity; strong teamwork (critical); ability to own tasks end-to-end and collaborate with engineering and product; ability to identify bottlenecks;
  • Communication (English B2+): running war-rooms, facilitating meetings with engineering leads and product managers.br> br>

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • IT Software

Keywords

  • Senior ServiceDesk Reliability Engineer - SDRE

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https://tabby.pinpointhq.com/en/jobs/502545