Senior Services Manager - Customer Contract Management
GE Aerospace
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Posted 9 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
In This Role, You Will
- Lead a Cross-Functional Teams: Drive excellence in contract management, execution, and profitability by collaborating across diverse teams.
- Achieve Operational Targets: Ensure shop visit targets are met while supporting fleet stability and reliability.
- Activate Flight Deck: Utilize GE Aerospace's lean operating model, Flight Deck, to enhance processes and problem solving.
- Champion GE Aerospace Behaviors: Foster a culture of respect for people, customer driven decisions, and continuous improvement mindset.
Roles And Responsibilities
- Responsible for the profitability and customer satisfaction for Qatar GE90 and GP contracts
- Provide overall leadership for the execution for Qatar GE90 and GP contracts
- Assist in sales campaigns for new contracts and proposals.
- Assure timely resolution of customer issues, commercial issues and customer satisfaction
- Cross functional services team leadership managing GE operational targets and Qatar fleet stability.
- Function as liaison between internal organizations and Qatar on services.
- Possesses specialized knowledge within the function and plays a key role in shaping strategy for the area of responsibility, including resource management and policy development.
- Analyzes internal and external business challenges, leveraging insights to recommend best practices that enhance products, processes, and services. Maintains awareness of industry trends to inform strategic decisions.
- Exercises sound judgment to address complex tasks and challenges across operations, product management, manufacturing, technology, and engineering. Evaluates the quality of information, asks critical questions, and develops innovative solutions beyond established parameters.
Desired Candidate Profile
This role requires significant experience in the Services & Customer Contract Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
Resiliency in Conflict resolution
Extensive experience in GE Aviation in the areas of engineering, services, customer support, or shop operation management
Strong oral and written communication skills in English
Department / Functional Area
Keywords
- Senior Services Manager - Customer Contract Management
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GE Aerospace
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight! For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region s hot & harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.