Senior Specialist, After Sales Training

Ceer

Key Functional Responsibilities:

• Prepare, conduct, and evaluate technical training programs relating to CEER EV systems, high voltage safety, diagnostics, and repair procedures.
• Deliver instructor-led, hands-on, and digital training sessions across technical training workshops, EV labs, service centres, and classrooms.
• Develop and update training curricula, technical content, training manuals, presentations, and assessments in line with CEER standards.
• Conduct written and practical assessments to measure technician competency and readiness.
• Maintain training materials, ensuring accuracy, consistency, and alignment with product updates and engineering releases.
• Support the preparation of the annual and quarterly training plan to meet departmental and network requirements.
• Track trainee performance, attendance, and certification status; maintain accurate training records.
• Provide feedback on technician skill gaps and recommend training interventions to the After-Sales Training Manager.
• Support new model introductions by developing and delivering product launch technical content.
• Ensure all training activities comply with EV and high-voltage safety protocols.
• Assist in piloting and validating new training tools, equipment, and teaching methodologies.

Key Managerial Accountabilities:

• Contribute to achieving departmental objectives by delivering accurate, high-quality training and meeting assigned targets.
• Support the implementation of policies, procedures, and controls covering all assigned training activities.
• Identify opportunities for continuous improvement in training processes, materials, tools, and trainee performance.
• Ensure accuracy and timeliness of all reports, submissions, assessments, and documentation within the training function.
• Maintain the confidentiality of CEER internal information, training data, and proprietary technical content.
• Ensure adherence to Health, Safety, Security, and Environment (HSSE) standards, especially EV and high voltage safety practices.