Senior Specialist, Collections

Maersk Group

As a Collection Specialist you will be expected to do the following:

• Credit Management

  • Execute credit review processes and maintain accurate credit reporting.

  • Monitor, report, and escalate customers breaching credit terms.

• Collections & Receivables

  • Perform collection calls and prioritize outstanding accounts.

  • Ensure timely collection of all invoice types across assigned clients/clusters/business units.

  • Manage and maintain customer accounts, ensuring accurate data updates.

• Customer Interaction & Dispute Resolution

  • Handle customer queries, requests, and disputes promptly.

  • Execute outbound calls and other communication to customers for payment follow-up.

• Reporting & Analysis

  • Prepare and review credit and collection reports for management.

  • Analyze customer payment trends and recommend improvements.

Who are we looking for

• Education & Experience

  • Bachelor s degree in finance, Accounting, or related field.

  • Previous experience in Accounts Receivable or Collections.

  • Experience in logistics and supply chain is an advantage.

• Skills & Competencies

  • Strong analytical and problem-solving skills.

  • Excellent communication and interpersonal skills.

  • Good command of English and Arabic.

  • Commercial acumen and ability to negotiate effectively.

  • Knowledge of logistics industry is a plus.

• Technical Knowledge

  • Familiarity with credit and collections processes.

  • Proficiency in MS Office and ERP systems.