Senior Specialist - Customer Experience Qiddiya Investment Company

Employer Active

Posted 55 min ago

Experience

3 - 8 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Assist in the development and implementation of customer experience strategies, initiatives, and programs.
  • Collect and analyze customer feedback to identify opportunities for service improvement.
  • Collaborate with cross-functional teams to ensure alignment of customer experience goals.
  • Support the creation of customer journey maps and experience frameworks.
  • Prepare reports and presentations on customer experience metrics and progress.
  • Engage with stakeholders to promote a strong customer-centric culture.

Qualifications & Experience:

  • Bachelor's degree in Business, Marketing, Customer Experience, or related field.
  • 3+ years of experience in customer experience, service design, or related roles.

Desired Candidate Profile

Bachelor's degree in Business, Marketing, Customer Experience, or related field.

3+ years of experience in customer experience, service design, or related roles.

Company Industry

  • Entertainment
  • Recreation
  • Theme Parks

Department / Functional Area

  • Marketing
  • Brand Management
  • Marketing Research
  • Digital Marketing

Keywords

  • Senior Specialist - Customer Experience

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Qiddiya Investment Company

Qiddiya Investment Company is looking for a dedicated and detail-oriented Senior Specialist - Customer Experience to join our dynamic team. This role focuses on supporting the design and delivery of exceptional customer experiences across our entertainment, sports, and cultural projects.

https://apply.workable.com/qiddiya-investment-company-1/j/AE32DC36D1/