Senior Specialist Digital Delivery and Operations

Oman Investment Authority

Overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly.

Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity.

Managing technology vendors and service providers to ensure that the organization's technological needs are met.

Ensuring that the organization's IT policies and procedures are up to date and compliant with industry standards and company regulations.

Assess system performance and recommend improvements.

Provide support and guidance to stakeholders via the help desk.

Monitor KPls and SLAS to identify areas of improvement and implement process changes as needed.

Work closely with other departments to ensure efficient and effective communication and collaboration. Develop and maintain strong relationships with key stakeholders, both internally and externally Escalate issues as necessary to ensure timely resolution.

Create and deliver presentations on service operations, metrics and performance.

Manage the service budget, ensuring cost-effective utilization of resources

Introducing Automation strategy and roadmap for improvement on monitoring, observability and other areas.

Leading a team of IT professionals and providing guidance and support to ensure that they are meeting their goals and objectives.

Ensuring operations teams are aware of changes and are prepared.

Ensuring the team is appropriately trained.

Must be able to communicate effectively with their team, clients and other stakeholders.