Senior Specialist/Engineer Service Operations Database

SITA

Provide Service Operations support to external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)

Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations.

Manage and maintain Production, DR, and QA databases across multiple environments (Oracle, SQL Server, MongoDB etc.).

Perform proactive monitoring, health checks, and performance tuning to ensure optimal database availability and efficiency.

Support 24x7 operations by responding to incidents, troubleshooting issues, and driving root cause analysis to prevent recurrence.

Execute regular database backups, restorations, and disaster recovery activities aligned with business continuity requirements.

Apply patches, version upgrades, and configuration changes in accordance with approved change management processes.

Ensure database security, access control, and compliance with corporate and customer data protection policies.

Collaborate with application, infrastructure, and network teams to resolve issues and implement improvements.

Develop and maintain operational runbooks, documentation, and standard operating procedures (SOPs).

Support service transition activities, ensuring smooth handover of new or upgraded systems into operations.

Participate in on-call rotation and support after-hours maintenance windows when required.

ABOUT YOUR SKILLS

Strong understanding of database design, architecture, and operational management.

Hands-on experience with one or more major RDBMS platforms (e.g. Oracle, SQL Server, MongoDB).

Proficiency in performance tuning, query optimization, and index management.

Experience with high availability (HA), clustering, and replication setups.

Solid understanding of backup and recovery mechanisms, including RMAN or equivalent tools.

Familiarity with automation and scripting (PowerShell, Bash, Python) for operational efficiency.

Working knowledge of Linux and Windows server environments.

Understanding of ITIL processes (Incident, Problem, Change, and Configuration Management).

Strong analytical, troubleshooting, and communication skills.

Ability to manage multiple tasks and prioritize in a high-pressure, mission-critical environment.

EXPERIENCE

Must-have: Degree in Computer Science; Electronic Engineering; IT or equivalent.

Minimum 5-10 years experience in a production DBA or operational support role.

Certification in Oracle and MongoDB or SQL is mandatory.

Experience supporting enterprise-grade systems within a 24x7 operational setup.

Monitoring and management tools: Oracle Enterprise Manager (OEM), Nagios and/or Dynatrace.

Nice-to-have: Exposure to aviation or telecommunications environments would be an asset.

Backup and recovery solutions: RMAN, Veeam, Commvault, or equivalent enterprise-grade tools

Cloud and container technologies: AWS RDS, Azure SQL Database, Docker, Kubernetes (for modern database deployments).

Candidates with one or more of the recognized industry certifications will have a distinct advantage:

• Oracle Databases

• Oracle Certified Associate (OCA)

• Oracle Database Administration

• Oracle Certified Professional (OCP)

• Oracle Database

• Oracle Certified Expert (OCE)

• High Availability, RAC & Grid Infrastructure

• Oracle Cloud Infrastructure (OCI) Database Management certifications

• Microsoft SQL Server

• Microsoft Certified: Azure Database Administrator Associate

• Microsoft Certified Solutions Expert (MCSE)

• Data Management and Analytics

• Microsoft Certified: SQL Server Database Administrator

• PostgreSQL / Open Source Databases

• EnterpriseDB Certified PostgreSQL DBA

• Certified PostgreSQL Professional (CPPA)

• MongoDB

• Certified DBA (for NoSQL environments)